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  1. Themes

Digital Payments

Embracing new technology is critical to making humanitarian response – including cash and voucher assistance (CVA) – as effective as possible. But when we integrate new technologies and partnerships into humanitarian assistance, we must ensure that the safety, dignity and preferences of people in crisis always come first.

Digital technology is transforming the way we respond to emergencies. Innovations range from how we identifying people eligible for assistance, to data collection for assessments and monitoring, to communication with crisis-affected communities. Digital payment systems, including mobile devices, electronic vouchers, and cards – when used appropriately – can deliver timelier, more secure, more cost effective, and inclusive assistance. But as the volume of data we collect, store and share about people grows, we must ensure that our data protection systems keep pace and that we understand and mitigate for the risks inherent in new technologies.

Latest

Digital identity, biometrics and inclusion in humanitarian responses to refugee crises

Report

Digital identity and biometrics have long been divisive topics in the humanitarian sector. On the one hand, they have the potential to be more inclusive and reach people in need at scale due to perceived efficiency gains. A legal identity for everyone as part of the Sustainable Development Goals (SDGs)...

6 October 2021

The Receipt

Report

Save the Children Australia: Pacific Cash Preparedness and Response Program

30 June 2021

Confidence and usage of ATMs

Report

For the reports click here The World Food Programme (WFP) supports Syrian refugee families living in extreme poverty in Lebanon by providing them with multi-purpose cash (MPC) transfers to meet their basic needs. WFP loads the assistance on an e-card, called the Red Card, each month and programme...

25 May 2021

Minding the (financial and digital) gap! – How informal social safety nets leverage digital & cash enablers in COVID-19 pandemic

Presentation

Minding the (financial and digital) gap! – How informal social safety nets leverage digital & cash enablers in COVID-19 pandemic: In every context, strengthening the links between cash transfers, savings groups and digitisation contributes to resilient recovery from COVID-19. Representatives of...

17 May 2021

Cashing in: Turning challenges into opportunities when evaluating humanitarian cash assistance

Report

The use of cash transfers in humanitarian action has implications for evaluative activity. On the one hand, the utility of some evaluations has been strengthened by the increased attention that has been paid to evaluating cash transfers, the agreement of common outcome indicators and the creation of...

1 April 2021

“Doing no harm” in the digital age: What the digitalization of cash means for humanitarian action

Policy paper

Cash transfers have changed the way the humanitarian sector delivers assistance, and at the same time, digitalization is changing the way our world works in fundamental ways. The digitalization of cash means that the simple click of a button can put money in the hands of hundreds of thousands, if not...

18 March 2021

Towards shock-responsive social protection: lessons from the COVID-19 response in Pakistan

Report

The stringent lockdown measures and global economic slowdown, due to COVID-19, are likely to increase the poverty rate in Pakistan by 35 percentage points in urban areas and 32 percentage points in rural areas. The report documents the Government of Pakistan’s social protection response to mitigate the...

8 March 2021

2020 Cash and Voucher Programming (CVP): Roadmap and milestone achieved

Report

In 2020, World Vision has implemented cash and voucher programming like never before – not least due to the COVID-19 pandemic and related social protection transfer scale-ups. From 2019 to 2020, we have seen a 28 % increase of our cash, voucher based programming, moving towards enabling affected...

22 January 2021

CASH ON THE MOVE – Adapting Multi-Purpose Cash ‘Plus’ Assistance to support people on the move in Peru

Report

In 2019 and 2020, with the support of USAID´s Bureau for Humanitarian Assistance (formerly FFP and OFDA), Save the Children implemented
a multi-purpose cash ‘Plus’ program in response to the influx of Venezuelan migrants into Peru. Households that were only transiting through the cities where they...

8 January 2021

Mobile money enabled cash assistance: User journeys in Burundi

Report

GSMA’s Mobile for Humanitarian Innovation programme teamed up with Ground Truth Solutions to apply a human-centred design approach to understand the user journeys of Concern Worldwide’s cash recipients in Burundi. It provides insights into how humanitarian organisations and mobile money providers can...

14 December 2020