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Glossary of Terms

First published in 2011, the CALP Glossary is designed to facilitate a common understanding and harmonized use of terms and definitions for cash and voucher assistance (CVA).

It should be noted that these definitions apply to the use of CVA in humanitarian programming and may not reflect how some terms are understood in other contexts or by other audiences.

The glossary is available in English, French, Spanish, Arabic and German in both an online and PDF format.


Showing 5 of 129 Glossary terms

Activation (prepaid card or SIM)

Linking a person with a specific card or SIM and authorizing use of the card or SIM (by SMS, online activation, or phone). Also known as “personalization.”


An entity or retail outlet where an e-cash transfer can be spent or redeemed for cash, and/or where e-cash account holders can perform other transactions. Different Financial Service Providers (FSP) – such as banks, mobile network operators or remittance companies – can have agents. Agents are managed by an FSP, not a humanitarian agency.

Aggregator (key term)

An entity that consolidates financial transactions for processing, such as providing a single platform to execute payments via multiple FSPs.


Any physical, financial, human or social item of economic value owned by an individual or corporation, especially that which could be converted to cash. Assets can be categorized as human, physical, natural, financial and social.


The process of verifying a person’s identity.