Cash is King – if you can get it: Mapping the user journeys of cash recipients in Ukraine

Cash as a way of providing assistance plays a crucial role in the Ukraine humanitarian response. As part of a project with the Collaborative Cash Delivery Network (CCD), Ground Truth Solutions is conducting a qualitative study with people who applied for or received cash assistance in Ukraine. The objective of the study is to document the experiences with and perceptions of cash assistance in Ukraine and to ensure that this insight drives improvements to humanitarian cash programmes and state-provided social protection support in real time.

In the first of three rounds, we conducted in-depth interviews and focus group discussions with 90 people who applied for or received cash assistance. These took place between March and April 2023. Because we wanted to understand a broad range of experiences with cash assistance in Ukraine, we spoke to people living in different places who differed in their displacement status, needs and type of cash assistance they received. Data will be collected again in August 2023 and March 2024.