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Annex 9: Sample Standard Operating Procedures (SOPs)

2015 — By Mercy Corps

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Included here are SOPs from two Mercy Corps e-transfer programs. The first are from TabangKO, Mercy Corps Philippines’ mobile money cash transfer program that reached 25,000 participants affected by Typhoon Haiyan. The second set of SOPs (starting on page 8) are from a e-voucher pilot program in Nepal.