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AAP Minimum Standards for Complaints & Feedback

Guidelines and Tools

A complaints and feedback mechanism (CFM) is a formal mechanism for receiving and responding to complaints from people in communities where we implement programmes. The main objectives are to increase the influence of affected communities over programmes, ensure that incidences of dissatisfaction with the...

2015

Disaster Response: Mobile Money for the Displaced

Report

Advances in mobile technology have opened up new opportunities, not only for communication, but also for using the mobile handset as a platform for a range of applications. The introduction of data transfer facilities and the rise of mobile financial services around the world have allowed mobile money...

2014

Evaluation Study Support to Life’s Response to Syrian Refugee Crisis, 2012 & 2013

Report

This report is part of enhancing Support to Life’s organisational learning on its Syrian Refugee Programme in Turkey. The specific objective of the evaluation is to present the findings on the achievements, quality and overall impact of Support to Life’s humanitarian response of the Syrian refugee...

2013

How Effective are Cash Transfer Programmes at Improving Nutritional Status?

Report

Cash transfer programmes are a widely applied social protection scheme that has achieved successes in fighting poverty worldwide. A large literature has sprung up around these programmes, yet the relationship between cash transfer programmes and the nutritional status of recipient children is unclear. Can...

July 2012