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Digital Payments

Embracing new technology is critical to making humanitarian response – including cash and voucher assistance (CVA) – as effective as possible. But when we integrate new technologies and partnerships into humanitarian assistance, we must ensure that the safety, dignity and preferences of people in crisis always come first.

Digital technology is transforming the way we respond to emergencies. Innovations range from how we identifying people eligible for assistance, to data collection for assessments and monitoring, to communication with crisis-affected communities. Digital payment systems, including mobile devices, electronic vouchers, and cards – when used appropriately – can deliver timelier, more secure, more cost effective, and inclusive assistance. But as the volume of data we collect, store and share about people grows, we must ensure that our data protection systems keep pace and that we understand and mitigate for the risks inherent in new technologies.

Latest

The Digital Lives of Refugees: How displaced populations use mobile phones and what gets in the way

Report

GSMA in partnership with UNHCR conducted quantitative surveys and qualitative research to understand the ways in which refugees are using mobile phones in order to help guide digital interventions by humanitarian organisations and mobile network operators. The research identifies key trends, statistics,...

2019

Cash for Shelter in Kenya – A Field Experience

Report

A study of a cash for shelter project in Kalobeyei that highlights how UNHCR uses cash assistance to help the refugees to transition to more durable solutions, in this case, integration with the host community. The project presents a paradigm shift from the traditional refugee camp planning process.

December 2018

Mitigating Risks of Abuse of Power in Cash Assistance – Workshop Nairobi, Kenya

Report

UNHCR and WFP are implementing a joint project to identify and mitigate risks of abuse of power by private sector service providers in the delivery
of cash assistance to vulnerable populations. The workshop, held in Nairobi on 10-11 December 2018, followed visits to the first two pilot countries,...

December 2018

What I learned at the CALP Network’s Celebrating Digital Humanitarian Cash Event

Blog Post

This workshop was a triumphant but sad goodbye to ELAN, the Electronic Cash Transfer Learning Action Network. This was their closing event after four years of hard work, and they leave behind a rather magnificent legacy of tools, guidance, learning, webinars, resources and case studies on how to best...

26 November 2018

Cash Week 2018: Looking around and looking ahead

Blog Post

Cash Week 2018 aimed to do two things: challenge us all to think differently about our work and to carve out a space to do so. In this blog, the CALP Network's Sophie Tholstrup reflects on the key debates from the week, and asks how we can build on this momentum and identify new ways of working to meet...

26 November 2018

Multi-Purpose Cash Grant – A collaborative model for North-East Nigeria

Report

In recent years, there is an increasing commitment from donors and humanitarian actors to use cash transfers as a response modality where appropriate to meet multiple needs of the affected population in rapid onset and protracted emergencies. There is growing evidence that cash transfers give people...

September 2018

An Assessment of ChildFund’s Emergency Cash Transfer Project in The Gambia

Report

Review of ChildFund’s pilot cash transfer intervention using mobile money, assisting people displaced by political crisis. Includes description of project design, results, assessment, and recommendations for future cash-based interventions. Project participants appreciated the cash which they used to...

July 2018

Addressing Customer Due Diligence Obligations to Promote Rohingya Financial Inclusion

Report

This report seeks to demonstrate that viable solutions exist for undocumented refugees, and outlines successful examples in different contexts whereby alternative KYC approaches have been established for refugees. It further demonstrates that by identifying and assessing the risks and concerns around...

May 2018

Humanitarian Cash Transfers and Financial Inclusion

Report

A case study on Kenya Red Cross Humanitarian Cash Transfers and Financial Inclusion along the Kenyan Coast. The study examines the extent to which humanitarian e-transfer beneficiaries increase their access and use of formal financial services and products such as payments, savings, credit or insurance.

February 2018

CTP in Challenging Contexts: Case study on CTP and risks in northern Mali

Report

This case study was commissioned by the the CALP Network as the first output under the 2018–2019 workstream on cash transfer programming (CTP) and associated risks. The study aims to contribute to the body of evidence on CTP-related risks and mitigation strategies by drawing lessons learnt and...

2018