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Digital Payments

Embracing new technology is critical to making humanitarian response – including cash and voucher assistance (CVA) – as effective as possible. But when we integrate new technologies and partnerships into humanitarian assistance, we must ensure that the safety, dignity and preferences of people in crisis always come first.

Digital technology is transforming the way we respond to emergencies. Innovations range from how we identifying people eligible for assistance, to data collection for assessments and monitoring, to communication with crisis-affected communities. Digital payment systems, including mobile devices, electronic vouchers, and cards – when used appropriately – can deliver timelier, more secure, more cost effective, and inclusive assistance. But as the volume of data we collect, store and share about people grows, we must ensure that our data protection systems keep pace and that we understand and mitigate for the risks inherent in new technologies.

Latest

Doing Digital Finance Right: The case for stronger mitigation of customer risks

Policy paper

Low-income consumers stand to benefit greatly from more accessible and affordable digital financial services (DFS) offerings. Indeed, evidence from consumer research in 16 markets analyzed for this paper indicates that customers highly value and benefit from many basic DFS. However, many users are not...

June 2015

Nepal Earthquake Response: Lessons for operational agencies

Policy paper

In the aftermath of the April 2015 earthquake in Nepal, this paper looks at lessons drawn from previous comparable disasters and seeks to provide invaluable information and assistance to the operational agencies responding to the crisis. Seventeen Lessons give an overview of important learnings based on...

2015

State of the Use of Mobile Technologies for Disaster Preparedness in South East Asia

Report

This report summarizes the study conducted by Nanyang Technology University (NTU) in collaboration with the Global Disaster Preparedness Center with support from the USAID-Office of Foreign Disaster Assistance to better understand how new communication and information sharing technologies can enhance risk...

2015

Seeking Solutions: New roles for technology in cash and voucher programs – An inspiration brief for technology and private sector partners

Policy paper

Today, more people have been forced to flee their homes than at the height of World War II. The scale of these humanitarian crises are challenging, and sometimes outpacing, the capacity of institutions created to respond to them. Yet, the approaches we have available to reach populations in need have also...

2015

Using Innovation And New Technologies to Improve Cash Transfer Programming (CTP)

Report

Experience and studies show that providing cash transfers to disaster-affected families empowers them to meet their diverse needs, provides a stimulus to the recovery of the local economy and is a cost effective way to deliver humanitarian assistance. The IFRC is committed to providing multi-sectoral...

2015

Financial Services Primer for Humanitarians

Guidelines and Tools

Financial services facilitate a wide range of economic and households activities in any society. They enable trade and business expansion and allow individuals to save, send and borrow money. Humanitarian cash transfers, particularly when delivered electronically,can expand access to financial services...

2015

Mobile Money Bulk Payment Products: Capturing the market opportunity of global development organizations

Presentation

International relief and development organizations (DOs) receive significant aid funding from donors, which they regularly disburse in high volume, low value payments to millions of recipients for program and operational expenses. DOs and donors are increasingly using and promoting the use of new digital...

2015