Skip to content
We are sorry but the page you are looking for is not available in the language you have selected, please go to the corresponding homepage
  1. Themes

Digital Payments

Embracing new technology is critical to making humanitarian response – including cash and voucher assistance (CVA) – as effective as possible. But when we integrate new technologies and partnerships into humanitarian assistance, we must ensure that the safety, dignity and preferences of people in crisis always come first.

Digital technology is transforming the way we respond to emergencies. Innovations range from how we identifying people eligible for assistance, to data collection for assessments and monitoring, to communication with crisis-affected communities. Digital payment systems, including mobile devices, electronic vouchers, and cards – when used appropriately – can deliver timelier, more secure, more cost effective, and inclusive assistance. But as the volume of data we collect, store and share about people grows, we must ensure that our data protection systems keep pace and that we understand and mitigate for the risks inherent in new technologies.

Latest

Mobile Technology in Emergencies

Policy paper

Mobile phones are increasingly accessible to those affected by crisis and can play a strategic role in the delivery of rapid, cost-effective, scalable humanitarian assistance. However, the full potential of mobile phones to work as transformative tools in emergency response has not yet been realised. This...

2012

DFID Cash Transfers Literature Review

Report

This paper provides a synthesis of current global evidence on the impact of cash transfers in developing countries, and of what works in different contexts, or for different development objectives. Cash transfers are direct, regular and predictable non-contributory cash payments that help poor and...

2011

Zap It to Me: The Short-Term Impacts of a Mobile Cash Transfer Program

Report

Conditional and unconditional cash transfers have been effective in improving development outcomes in a variety of contexts, yet the costs of these programs to program recipients and implementing agencies are rarely discussed. The introduction of mobile money transfer systems in many developing...

2011

Evaluation of Concern’s Post Election Violence Recovery (PEVR) Programme

Report

2010

Delivering money: cash transfer mechanisms in emergencies

Guidelines and Tools

2010

Evaluation of Concern Kenya’s Kerio Valley Cash Transfer Pilot (KVCTP)

Report

The Kerio Valley Cash Transfer Pilot (KVCTP) was Concern and its local partner the Catholic Diocese of Eldoret’s short-term and targeted response to the food security problems that affected communities in four Sub-locations in Baringo North and Pokot East Districts as a result of the post election...

2008

Implementing cash-based interventions: a guideline for aid workers

Guidelines and Tools

This is a comprehensive guide to the theory and practice of cash-based interventions in the field, covering cash grants, vouchers, and labour-based interventions (cash for work). It also includes practical templates including examples of questionnaires, market surveys, beneficiary cards, voucher formats...

2007