Skip to content
We are sorry but the page you are looking for is not available in the language you have selected, please go to the corresponding homepage
  1. Home
  2. Themes

Digital Payments

Embracing new technology is critical to making humanitarian response – including cash and voucher assistance (CVA) – as effective as possible. But when we integrate new technologies and partnerships into humanitarian assistance, we must ensure that the safety, dignity and preferences of people in crisis always come first.

Digital technology is transforming the way we respond to emergencies. Innovations range from how we identifying people eligible for assistance, to data collection for assessments and monitoring, to communication with crisis-affected communities. Digital payment systems, including mobile devices, electronic vouchers, and cards – when used appropriately – can deliver timelier, more secure, more cost effective, and inclusive assistance. But as the volume of data we collect, store and share about people grows, we must ensure that our data protection systems keep pace and that we understand and mitigate for the risks inherent in new technologies.

Latest

Principles on Public-Private Cooperation in Humanitarian Payments

Guidelines and Tools

E-payments can make the delivery of cash disbursements more secure, cost- effective, faster and more convenient. In the context of humanitarian crises, digital payments offer recipients choice and can help stimulate the local economy. To fully realize the benefits of new technologies and achieve scale,...

2016

Can E-transfers Promote Financial Inclusion in Emergencies: A Case Study from Bangladesh

Report

The Electronic Cash Transfer Learning Action Network (ELAN) launched research to build an evidence base around connecting emergency electronic transfer (e-transfer) recipients with additional financial services. They wanted to learn if, when, and how e-transfers can promote sustained uptake and use...

2016

DFID Shock-Responsive Social Protection Systems research: Literature review

Report

DFID has commissioned research into Shock-Responsive Social Protection systems, to further understand the nature of the interaction between social protection, humanitarian and disaster risk management systems and ways in which long-term social protection systems can be scaled up to
provide support in...

January 2016

ELAN Workshop Report: E-Transfers in Iraq and Syria

Report

This report outlines the main conclusions and takeways of ELAN workshop held in Iraq. The event was organized to meet the following objectives: Introduce participants to the what, why, and when of e-transfers. Explore solutions to the particular challenges of using e-transfers in Iraq and Syria. Share...

2016

ELAN Vocabulary and Usage

Guidelines and Tools

As e-transfer programs, technologies and products develop, key terms, phrases and working definitions are evolving alongside them. At the moment, these words and phrases are rarely standardized, and often hold unique meanings within different contexts and to different stakeholders. In order to facilitate...

2016

Partnering with FSPs to Deliver Cash in Nepal: Top Considerations

Guidelines and Tools

Cash transfers are a proven way to help disaster-affected communities flexibly meet urgent basic needs. Several humanitarian agencies are planning cash transfers to support tens of thousands of Nepali earthquake survivors. While initial responses will likely rely on direct cash in envelopes, cash...

2016

Cash Transfers in Humanitarian Contexts

Report

Upon request of the Inter-Agency Standing Committee (IASC) Principals at their meeting on December 11, 2015, the World Bank agreed to coordinate a process of reviewing key issues and options for significantly scaling up the use of multipurpose cash transfers (MPCTs; including digital cash and vouchers) in...

2016

Data management and protection starter kit: Tip sheet 1: Privacy Impact Assessment (PIA)

Guidelines and Tools

A Privacy Impact Assessment (PIA) is a systematic analysis of the potential privacy risks related to data collected during program implementation. A PIA analyzes threats and risks to program data, including any legal and environmental factors, and develops mitigation strategies. PIAs help humanitarians...

2016

Mobile money assessment and contracting guide

Guidelines and Tools

Mobile money offers tremendous potential to enable cash transfers at scale and connect program participants to financial services. Oftentimes, however, humanitarian practitioners struggle to understand mobile money terminology to confidently evaluate different mobile money operators and to design...

2016