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Digital Payments

Embracing new technology is critical to making humanitarian response – including cash and voucher assistance (CVA) – as effective as possible. But when we integrate new technologies and partnerships into humanitarian assistance, we must ensure that the safety, dignity and preferences of people in crisis always come first.

Digital technology is transforming the way we respond to emergencies. Innovations range from how we identifying people eligible for assistance, to data collection for assessments and monitoring, to communication with crisis-affected communities. Digital payment systems, including mobile devices, electronic vouchers, and cards – when used appropriately – can deliver timelier, more secure, more cost effective, and inclusive assistance. But as the volume of data we collect, store and share about people grows, we must ensure that our data protection systems keep pace and that we understand and mitigate for the risks inherent in new technologies.

Latest

Kenya Red Cross Society Using New Technology to Reach Communities in Hardship Areas

Report

Kenya Red Cross Society responded to the severe drought through cash transfers in Marsabit county. Unlike an earlier drought, where KRCS used manual system to pay beneficiaries in the same geographical area,  this year the organisation used a payment technology provided by a company called Compulynx....

2017

A buffer against the drought

Report

The Government of Kenya in partnership with DFID undertake a long term social protection program(Hunger Safety Net Program) in Northern Kenya reaching out to poor households with bi monthly cash transfers. So much investment has been put in this program including pre-registration and carding of...

2017

Cash-based transfers. Analytical Paper on WHS Self-Reporting on the Agenda for Humanity

Report

Forty-three stakeholders reported on World Humanitarian Summit (WHS) commitments related to cash-based transfers (CBT). Self-reports indicate that cash is increasingly a preferred option, when appropriate, taking into account context and feasibility considerations. Cash programming is being streamlined...

2017

Adaptable and effective: Cash in the face of multi-dimensional crisis

Report

A summary of the learnings and recommendations from an internal and external evaluation of the Emergency Cash-First Response to Drought-Affected Communities in the Southern Provinces of Zimbabwe project which was carried out from August 2015 to May 2017. The external evaluation was carried out by Oxford...

2017

Digital Cash Transfers in Liberia. A case study from Save the Children’s Emergency Food Security Program (2015- 2016)

Report

Through its USAID-funded Emergency Food Security Program, Save the Children was the first organization to implement cash transfers through mobile money at scale in Liberia, where mobile money services are nascent. From liquidity management to incentivizing agents, the challenges, lessons, and...

2017

Mobile Money in Somalia – Household Survey and Market Analysis

Report

Key findings from an assessment of mobile money in Somalia. Provides information about mobile money penetration; practicalities; usage; perceptions and the use of shillings versus dollars.

2017

ELAN Humanitarian KYC Case Studies

Report

Know Your Customer (KYC) regulations, also known as customer due diligence, are designed to combat money laundering, terrorist financing, and other related threats to the financial system. They refer to the ID checks that financial institutions perform to comply with national financial regulations....

2017

Can E-Transfers Promote Financial Inclusion in Emergencies: A Case Study from Ethiopia

Report

The Electronic Cash Transfer Learning Action Network (ELAN) launched this research to build an evidence base around connecting emergency electronic transfer (e-transfer) recipients with additional financial
services. They also wanted to learn if, when, and how e-transfers can promote sustained uptake and...

2017

The Financial Journey of Refugees Full Report

Report

This document details how refugees and migrants from the Middle East, South and Central Asia and East, West and North Africa finance their journeys and manage money along the way.

2017

Review of the Common Cash Facility approach in Jordan

Report

The United Nations High Commissioner for Refugees (UNHCR) in Jordan has pioneered a collaborative, multi-stakeholder approach to the delivery of cash, known as the Common Cash Facility (CCF). The aim of the CCF is to provide humanitarian actors with direct and equal access to a common financial service...

2017