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State of the World’s Cash 2020 – Chapter 3: Quality Programming

23 July 2020 — By José Jodar, Anna Kondakhchyan, Ruth McCormack, Karen Peachey, Laura Phelps, Gaby Smith

67% of practitioners report that the quality of CVA has increased in the last two years. The focus for improving CVA has gradually shifted from increased scale, to improved quality and more recently towards quality as defined by outcomes for recipients. This chapter asks: ‘How can we continue to increase the quality of CVA and programming more generally by further embedding recipient perspectives and collaborating and sharing learning?’