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Feedback Channels in Cash and Voucher Assistance: How to Apply Best Practices to CVA

2019 — By Elizabeth Tromans, International Rescue Committee

Accountability is at the core of effective humanitarian programming, and it is our duty to ensure that all programs – including those that use CVA to meet outcomes – are responsive to the clients we serve. While CVA is not inherently more risky than other forms of assistance, there are specific practices we should consider when designing client feedback channels for CVA programs. Building on existing resources related to collecting and managing client feedback, as well as protocols developed by IRC’s Client Responsiveness Unit, this document highlights key best practices through the lens of CVA.