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Evaluation of the OneCard Pilot in Lebanon

2015 — By Pantaleo Creti

The OneCard pilot is part of the WFP-UNHCR Joint Plan of Action for Cash and Vouchers (2014), which aims to implement cash and vouchers using common e-delivery mechanisms. The objectives of the OneCard pilot were:

  • To test the programmatic, technical, and financial efficiency and feasibility of the OneCard system to deliver assistance to selected Syrian refugee-families;
  • To evaluate the acceptability to the refugees of the process and impact of the use of One-Card;
  • To explore if OneCard is a cost-effective option that can be scaled-up in Lebanon.

The main objective of the evaluation was to compare the use of the OneCard versus two independent card systems to deliver cash assistance in relation to processes, costs, suitability, beneficiary
satisfaction, and cost-efficiency.

As per ToRs, the evaluation was focused on the following areas:

  • Technical issues, including PIN distribution, reporting compliance, data management and security
  • Programmatic issues, including cost-efficiency, process efficiency, benefits and externalities
  • Beneficiary preferences and satisfaction
  • Systems to ensure traceability
  • Mutual accountability issues
  • Benefits, limitations and recommendations on the use of a common platform and one card shared by UNHCR, WFP and LCC