L1 Support and Training Specialist
The RedRose support team offers real-time, multi-lingual direct technical assistance and advice to humanitarian program teams working on a variety of assistance programs. Team members provide training and capacity building to clients as they use the RedRose solution. They assist program teams with troubleshooting and analyzing problems and resolving a variety of day-to-day challenges, and provide critical remote and/or in-person support for project startup activities. We are looking for patient, digitally savvy support team members who care about the client experience and have empathy for those working in challenging humanitarian contexts to be ambassadors of RedRose and partners to our clients.