The GSMA represents the interests of mobile operators worldwide, uniting more than 750 operators with almost 400 companies in the broader mobile ecosystem including handset and device makers, software companies, equipment providers and internet companies, as well as organisations in adjacent industry sectors.
Slides for the Global CWG meeting – Oct 2021
The enclosed slides for the 28 October meeting feature presentations from WFP, the Uganda and CAR CWGs and GSMA , as well as key links to key resources discussed.
29 October 2021
Data Responsibility Toolkit: A Guide for CVA Practitioners
This updated toolkit builds on ELAN’s widely-used 2016 Data Starter Kit, which was one of the first resources providing orientation on data privacy and security in humanitarian work. The new toolkit offers a range of ways to work data responsibility into programme planning, design, implementation, monitoring, evaluation, accountability and learning) activities. The toolkit offers...
10 March 2021
Mobile money enabled cash assistance: User journeys in Burundi
GSMA’s Mobile for Humanitarian Innovation programme teamed up with Ground Truth Solutions to apply a human-centred design approach to understand the user journeys of Concern Worldwide’s cash recipients in Burundi. It provides insights into how humanitarian organisations and mobile money providers can optimise their cash programming, enhance the user experience, and unlock the wide-ranging...
14 December 2020
Displaced & Disconnected – Connectivity for Refugees
UNHCR recognizes that one of the ‘hard stops’ in facilitating mobile connectivity and access to finance for displaced populations is non-conducive regulatory environments. In particular, ID-related legal requirements have proven a significant barrier to access. For example, a refugee who cannot legally activate a mobile connection, open a bank account or access a mobile money wallet in his...
Mobile money enabled cash aid delivery: Essential considerations for humanitarian practitioners
Guidelines and Tools
This report offers guidance for humanitarian practitioners considering mobile money enabled cash and voucher assistance (CVA) programmes. It provides a foundational understanding of the design of mobile money systems for CVA, the benefits they offer relative to other common CVA delivery mechanisms, and essential considerations for selecting mobile money as a CVA distribution method.
Mobile money enabled cash aid delivery: Operational handbook for Mobile Money Providers
Guidelines and Tools
Section 1 of this handbook provides essential background on the humanitarian sector and cash and voucher assistance (CVA) programmes. A brief overview of the business case for CVA delivery identifies the potential revenue streams that can come from building long-term strategic partnerships with humanitarian organisations and developing innovative products for their beneficiaries, staff, and...
Mobilising cash and voucher assistance programmes: The case for mobile money
Guidelines and Tools
This report offers recommendations for both humanitarian organisations and mobile money service providers regarding the partnerships required to enable effective and efficient use of mobile money in humanitarian contexts.
The Digital Lives of Refugees: How displaced populations use mobile phones and what gets in the way
GSMA in partnership with UNHCR conducted quantitative surveys and qualitative research to understand the ways in which refugees are using mobile phones in order to help guide digital interventions by humanitarian organisations and mobile network operators. The research identifies key trends, statistics, and insights from Bidi Bidi settlement (Uganda), Kiziba camp (Rwanda) and urban settings in...
Bridging the Mobile Gender Gap for Refugees
Mobile phones have become an increasingly powerful tool with which to deliver life-enhancing information, services, and opportunities to millions who have not been able to access them before. This case study analyses data from two refugee contexts in East Africa to understand the degree to which women are excluded from accessing mobile services and the potential benefits available to women...
The Mobile Gender Gap Report 2018
This report reveals for the first time the magnitude of the gender gap in mobile internet use across low- and middle-income countries, as well as highlighting the persistent gender disparity in mobile ownership and the barriers to ownership and use. Findings from this report are based on the results of over 25,000 face-to-face surveys commissioned by GSMA Intelligence across 23 low- and...
Landscape Report: Mobile Money, Humanitarian Cash Transfers and Displaced Populations
Over the past decade, natural disasters and complex emergencies have led to a sharp increase in the need for humanitarian assistance. By the end of 2015, an estimated 65.3 million people were forcibly displaced globally, due to conflict and persecution. That same year, natural disasters caused the internal displacement of a further 19.2 million people. Displaced populations are predominantly...
Disaster Response: Mobile Money for the Displaced
Advances in mobile technology have opened up new opportunities, not only for communication, but also for using the mobile handset as a platform for a range of applications. The introduction of data transfer facilities and the rise of mobile financial services around the world have allowed mobile money services to evolve and grow rapidly. At the same time, cash is increasingly being used as a...