State of the World’s Cash 2020 – Chapter 6B: Investing in innovation for CVA

Since 2017, the appetite for CVA innovation has decreased slightly as has the percentage of practitioners (46%) who agree that humanitarian agencies and private sector actors are developing effective working relationships in CVA programmes. Despite this, digital finance and the use of mobile money has continued to grow, progress has been made in digital identity provision and in understanding how recipients value digital innovation. This chapter asks: ‘How can the humanitarian sector continue to innovate and build more effective partnerships to use and develop more inclusive, people-centred technology and other innovations?’